Frequently Asked Questions
When will my order ship?
If you have a member account, login and look at your Order History for the details of when your order will ship out. You can also use the Track My Order form to check on the status of any order.
Store Hours
At the Farm - 6325 81st Street Vero Beach, Florida 32967: Hours Monday Closed, Tuesday - Saturday 10am-4pm, Sunday 11am-4pm
At the Beach - 3300 Ocean Drive Vero Beach, Florida 32963: Sunday-Thursday 10am-8pm, Friday-Saturday 10am-9pm
100% Satisfaction Guaranteed
We take pride in the high quality of our citrus. If you are not completely satisfied with any item in your order, we will either refund the purchase price or send out a replacement.
Customer Service
If you have any questions about our products or your order, call us toll-free at 888-550-5745 (or at 772-581-0999 if local). Our call center is open from Monday - Friday from 9AM - 5PM. Beginning October 26th we will also be open on Saturday.
How Much Fruit Is In A Tray?
Except for our gift baskets and assortments, all of our citrus fruit is carefully hand-packed in durable cardboard boxes using our tray system, and the more trays you buy and ship to the same address, the less you pay for each piece of fruit. Each full tray holds; 6-10 grapefruit, 10-15 oranges or tangerines, 12 Mandarins, depending on size and variety. Half trays hold approximately 5 pounds.
How We Ship
We ship only in-season fruit from November through June, all picked at the peak of flavor and usually shipped within 24 hours of harvest. You can rest assured that the fruit you receive from Countryside Citrus was hanging on the trees just days before it arrives at your door. Our standard method of shipping is via Fedex. Physical addresses are required.
Domestic Standard Shipping normally takes 3-6 days. Shipping to Canada takes 4-6 days according to province destination. Express shipping is offered for most packages; please call for pricing and details.
Shipments to AZ, CA, LA and TX are subject to the regulations of each of those states. Please call for additional information regarding these shipments. We do not ship to any foreign countries except Canada, and we do not ship to Hawaii.
Special offers only ship to the contiguous 48 US states. Discount offers are not combined. There is no discount on shipping.
Shipping Costs
Please see our shipping chart below for the Continental United States. For shipments to Canada, please call our customer service department at 1-888-550-5745.
| Per Item | Shipping |
|---|---|
| $0.00 - $25.00 | $9.99 |
| $25.01 - $35.00 | $14.99 |
| $35.01 - $45.00 | $18.99 |
| $45.01 - $60.00 | $22.99 |
| $60.01 - $75.00 | $24.99 |
| $75.01 - $100.00 | $29.99 |
| $100.01 -$125.00 | $39.99 |
Shipping costs are not disounted on special offers.
Order Deadlines for Holiday Delivery
Please order by the dates shown below to ensure timely delivery via Standard Shipping. We will accept orders at later dates, but express delivery charges may apply.
| Holiday | Standard Shipping |
|---|---|
| Thanksgiving | November 17 |
| Hanukkah | December 15 |
| Christmas | December 15 |
| Valentine's Day | February 4 |
| Passover | April 1 |
| Easter | April 10 |
| Mother's Day | May 1 |
Please note order deadlines for AZ, CA, TX and LA need to be received 10 days prior to dates listed during March and April.
We're happy to offer a personalized gift message with any order -- just let us know what message you'd like to send.
Personalized Gift Messages
Business Gifts
Our citrus is the perfect choice for both personal and professional gift giving occasions. We also offer volume discounts if you want to send a special thank you to business associates, clients or colleagues.
Substitutions If we need to make a substitution to your order due to weather or shipment delays, be assured that the item we substitue will be of equal or greater value.