Countryside Citrus
1.888.550.5745

Frequently Asked Questions

Store Hours

Westside Store - 6325 81st Street  Vero Beach, Florida  32967:  We reopen October 10, 2016

Beach Store - 3300 Ocean Drive  Vero Beach, Florida  32963:  Open 7 Days a Week 9am-7pm

100% Satisfaction Guaranteed
We take pride in the high quality of our citrus. If you are not completely satisfied with any item in your order, we will either refund the purchase price or send out a replacement.

Customer Service
If you have any questions about our products or your order, call us toll-free at 888-550-5745 (or at 772-581-0999 if local). Our call center is open from 10am – 4pm EST Tuesday through Saturday.  

How Much Fruit Is In A Tray?
Except for our gift baskets and assortments, all of our citrus fruit is carefully hand-packed in durable cardboard boxes using our tray system, and the more trays you buy and ship to the same address, the less you pay for each piece of fruit. Each full tray holds;   6-10 grapefruit   12-15 oranges or tangelos   20-24 tangerines,depending on size and variety. Half trays hold approximately 5 pounds. 

You may select a different type of fruit for each tray - please call us to handle this kind of custom order.   A small surcharge may apply depending upon the complexity of the combination.

How We Ship
We ship only in-season fruit from November through June, all picked at the peak of flavor and usually shipped within 24 hours of harvest. You can rest assured that the fruit you receive from Countryside Citrus was hanging on the trees just days before it arrives at your door. Our standard method of shipping is via Florida Gift Fruit Shippers or Fedex. Physical addresses are required; no P.O. boxes. 

Domestic Standard Shipping normally takes 3-6 days. Shipping to Canada takes 4-6 days according to province destination. Express shipping is offered for most packages; please call for pricing and details.

Shipments to AZ, CA, LA and TX are subject to the regulations of each of those states. Please call for additional information regarding these shipments. We do not ship to any foreign countries except Canada, and we do not ship to Hawaii.

Club shipments are calculated by the retail value of each box shipped.

Special offers only ship to the contiguous 48 US states.

Shipping Costs
Please see our shipping chart below for the Continental United States.  For shipments to Canada, please call our customer service department at 1-888-550-5745. 

Per Item Shipping
$00.00-$24.99 $10.99
$25.00-$35.99 $12.99
$36.00-$47.99 $13.99
$48.00-$59.99 $14.99
$60.00-$69.99 $16.99
$70.00-Up $18.99

 

Order Deadlines for Holiday Delivery
Please order by the dates shown below to ensure timely delivery via Standard Shipping. We will accept orders at later dates, but express delivery charges may apply.

Holiday Standard Shipping
Thanksgiving November 17
Hanukkah November 25
Christmas December 16
Valentine's Day February 7
Passover April 15
Easter March 19
Mother's Day April 25

Please note order deadlines for AZ, CA, TX and LA need to be received 10 days prior to dates listed during March and April.

 

We’re happy to offer personalized gift cards with any order — just let us know what message you’d like to send.
Personalized Gift Messages 

Business and Customized Gifts
Our citrus is the perfect choice for both personal and professional gift giving occasions. If you don't see what you're looking for in our catalog or on our website, call us and we'll put together a customized mix of fruit for you. Please note that a small surcharge may apply depending upon the complexity of the combination. We also offer volume discounts if you want to send a special thank you to business associates, clients or colleagues.

Substitutions   If we need to make a substitution to your order due to weather or shipment delays, be assured that the item we substitue will be of equal or greater value.

Order by Phone
1.888.550.5745
State of Florida 772.581.0999



Online Payments


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